Frequently Asked Questions

Question: Is there a time of the year when you do not operate?

Answer: No, we operate tours of Niagara Falls 365 days per year.

Question: What type of documentation do I need for crossing the border on my tour?

Answer: United States and Canadian citizens ages 16 and older must present one of the following travel documents at the border:

  • Valid U.S. or Canadian Passport
  • Enhanced Driver’s License (EDL)
  • U.S. Passport Card
  • Trusted Traveler Program Card

United States and Canadian citizens under the age of 16, or under the age of 19 traveling with a school, religious or other youth group, must present one of the following travel documents at the border:

  • Original or certified copy of birth certificate
  • Naturalization Certificate
  • Consular report of birth abroad
  • Canadian Citizenship Card

Lawful Permanent Residents of the United States must present a Permanent Resident Card (“Green Card”, INS Form I-1551) at the border.

Residents of nations other than the United States and Canada may require a Canadian Visa along with their passport to enter Canada. Contact your national consulate before leaving home. International visitors will require passports to cross the border. Citizens of some countries may require a Canadian Visa as well. Be sure to check with our staff when booking your tour.

For the most up-to-date border crossing information, please access the following website: www.cbp.gov (Subject to Change)

Question: Where does my tour depart from?

Answer: Gray Line Niagara Falls tours depart from multiple pickup points on both sides of the border, all within walking or driving distance from most hotels. We will provide directions to your departure point when you book your tour.

Question: Do I need to wait until I arrive at Niagara Falls to book my tour?

Answer: Due to the popularity of our tours, we recommend that you reserve your seats as soon as possible to guard against the possibility of a sell-out.

Question: Are cameras and camcorders allowed on tour?

Answer: Yes. There are many photo and video opportunities on each tour and we encourage you to bring your camera and/or camcorder along to capture the action.

Question: What type of clothing is recommended for the tour?

Answer: Comfortable walking shoes or sneakers are recommended. It is always a few degrees cooler near the water, so a jacket or sweater is also a good idea for cooler temperatures.

Question: Do I need to bring money on tour with me?

Answer: The price of your tour includes all attraction and parking fees. You may want to bring some spending money or a credit card with you as you will be given the opportunity to purchase snacks or souvenirs. Tipping your tour guide is at your discretion.

Question: Do you pickup from Buffalo?

Answer:  Yes, we pick-up from any downtown or airport hotel in Buffalo for our tours.  There is an additional $40 round trip fee per party for these pickups.

Question: Do you provide transportation from New York City?

Answer:  Our NYC day trip is the only tour that provides you with air transportation in conjunction with our Niagara’s Majesty Tour.  We do not offer bus transportation to or from NYC.

Question: What language are the tours in?

Answer: All tours are provided in English.  If you require another  language, we are happy to work with you to ensure the best possible experience.  Please contact us at least a week in advance of your tour date so we may accommodate your needs.  Additional fees may apply.

Question: Are meals included?

Answer:  No, meals are not provided.  Breaks will be given throughout the tour in order for guests to purchase something to eat on their own.

Question: Is Niagara Falls located in two different countries?

Answer: Yes, it is located in both the U.S. and Canada.  You can view the Falls and enjoy one of our tours from both sides of the border.  Click here for information about border crossings.