Start Date : TBD
Work Hours : Full & Part Time Hours Available
Wages : $13.20 Per Hour OR Commission - whichever is greater
Department : Operations
As a Concierge / Guest Services Representative, you will part of our the team welcoming visitors to Niagara Falls and helping to create remarkable experiences. Your main focus will be to book experiences through phone and email while acting as a local expert for guests visiting our city.
YOUR WORK WILL INCLUDE :
- Selling experiences and making reservations for hotel or visitor center guests
- Communicating with the team and supervisors
- Accurately performing in-person sales transactions using our booking system
- Providing exceptional guest service at all times
- Professionally resolve guest questions and feedback
WHAT WE LIKE ABOUT YOU :
- You love Niagara Falls
- You have at least 1 year customer service experience
- You have great verbal communication skills (maybe in a few different languages!)
- You are able to work under pressure and are well organized
- You are a quick learner who thrives in fast-paced environments
- You enjoy working with computers and learning new programs
- You are quick on your feet and able to analyze and solve problems quickly
- You have a flexible schedule and are available to work weekends and holidays (shifts between 7am – 9pm)
SOME OF THE AMAZING PERKS WE OFFER :
To work in a fun, non-traditional fast-paced environment