Frequently Asked Questions

Gray Line Niagara Falls provides a diverse range of guided tours to suit various interests and schedules. Options include:

• Canadian Side Tours: Explore landmarks like Clifton Hill, Table Rock Welcome Centre, and Niagara City Cruises.
• U.S. Side Tours: Visit Niagara Falls State Park, Goat Island, and Cave of the Winds.
• Cross-Border Tours: Experience both Canadian and U.S. attractions, including Maid of the Mist and Journey Behind the Falls.
• Walking Tours: Get up close with guided walks along the Niagara Parkway.
• Night Tours: Witness the falls' illumination and seasonal fireworks.
• Half-Day and Full-Day Tours: Choose from shorter or comprehensive experiences.

For a complete list, visit our Tours page.

Tour inclusions vary but typically feature:

• Licensed, professional tour guides offering historical and cultural insights.
• Comfortable, air-conditioned transportation with hotel pickups.
• Admission to attractions like Niagara City Cruises, Maid of the Mist, or Cave of the Winds.
• Unique experiences, such as maple syrup tastings at Maple Leaf Place.

Check individual tour pages on the Gray Line website for specific details.

We offer convenient pickups from selected hotels in Niagara Falls:

• Canada:
  • DoubleTree Fallsview Resort & Spa by Hilton (6039 Fallsview Blvd)
  • Sheraton Fallsview Hotel (5875 Falls Ave)
  • Other downtown hotels (if your hotel is not listed, please meet your tour guide at one of the main departure points)
• USA:
  • SPoT Niagara Falls (24 Buffalo Ave)
  • JD Gifts & Thunder Theater Café (21 Mayor Michael O'Laughlin Dr)
  • Select downtown locations (if your hotel is not listed, please meet your tour guide at one of the main departure points)

Select your pickup point during booking, sit back and relax, and wait outside the hotel lobby for your Gray Line guide!

Canadian side tours offer panoramic views of all three falls (Horseshoe, American, Bridal Veil) and vibrant areas like Clifton Hill. U.S. side tours provide closer access via Niagara Falls State Park and attractions like Cave of the Winds. Cross-border tours combine both for a comprehensive experience.

We recommend dressing for the weather and wearing comfortable walking shoes. During the boat ride on the Maid of the Mist, you may get wet, so light waterproof clothing or layers are ideal. A rain poncho will be provided on the cruise.

Accessibility depends on the tour and attraction. Some vehicles are equipped for accessibility, but attractions like Maid of the Mist may have limitations due to stairs. Contact Gray Line in advance to discuss specific needs.

No, ponchos are provided on the boat, but you may still get wet. Waterproof shoes and extra layers are recommended.

Maid of the Mist operates seasonally (May–November). If unavailable, an alternative experience will be provided, ensuring you still enjoy the best of Niagara Falls.

Yes, it is safe to bring your camera on the Maid of the Mist boat. You'll get some excellent photos from that vantage point. When you enter the mist, you can tuck your camera under the raincoat provided by the cruise line or bring a plastic bag to protect it.

Yes, children are welcome, but they must be accompanied by an adult. Additional travel documentation may be required for minors crossing the border.

Lunch or dinner is not included in the tour. There may be a brief stop where you can purchase a snack, but we recommend enjoying your main meal either before or after your tour.

Pets are generally not allowed on tours for safety and comfort reasons. Service animals may be permitted; contact Gray Line to confirm.

Gray Line provides private charter services for groups, offering air-conditioned vehicles for events like:

• Weddings
• Corporate outings
• Custom tours
• Airport transfers

Learn more on our Charters page.

Charter vehicles accommodate various group sizes, from small parties to 20+ passengers. Contact Gray Line to discuss your group's needs.

Contact Gray Line's customer service via phone or email through our contact page to arrange your charter. Provide details like group size and itinerary preferences.

Cancellation policies for charters vary based on booking specifics. Cancellations within a certain period may incur fees. Check your booking confirmation or contact Gray Line for details.

Niagara Falls offers a wealth of attractions, including:

• The Falls: Horseshoe, American, and Bridal Veil Falls
• Boat Tours: Maid of the Mist (U.S.) or Niagara City Cruises (Canada)
• Journey Behind the Falls: Tunnels offering views behind the falls
• Cave of the Winds: Walkways near Bridal Veil Falls
• Niagara Falls State Park: Scenic trails and views on the U.S. side
• Clifton Hill: Entertainment and dining hub
• Niagara-on-the-Lake: Historic town with wineries

The best time depends on your preferences:

• Summer (June–August): Warm weather, boat tours, and fireworks
• Spring (April–May): Blooming flowers, fewer crowds
• Fall (September–October): Vibrant foliage, moderate temperatures
• Winter (November–March): Ice formations, indoor attractions

Each season offers unique experiences, so plan based on your interests.

Niagara Falls hosts events year-round, such as:

• Fireworks over the Falls: Seasonal displays, especially in summer
• Winter Festival of Lights: Holiday light displays (November–January)
• Niagara Falls Music Live: Concerts and performances

Book directly on the Gray Line Niagara Falls website by selecting your tour and following the "Book Now" prompts. For group bookings, contact our customer service for assistance.

Cancellation policies vary by tour:

• For most group tours, cancellations made at least 24 hours in advance are eligible for a full refund.

Important: If your booking includes additional add-on attractions, such as timed-entry tickets or specialty experiences, these may be non-refundable, and the cancellation window may vary.

Please review the specific tour's terms on the Gray Line Niagara Falls website or contact our customer service team for details related to your reservation.

The tour operates on a strict schedule. If you miss your pickup, you may need to meet the group at the designated meeting point or forfeit your booking without a refund.

This only applies to cross-border tours. Customs processing times vary. While we do our best to minimize delays, they are out of our control, and refunds are not available for extended border wait times.

Many attractions offer discounted rates for children (ages 2-11), such as Niagara City Cruises and Helicopter ride. Senior discounts may be available. Contact Gray Line via the website for specific pricing.

A valid passport and any necessary visas are required for cross-border tours, such as the Ultimate US & Canadian Falls Tour. Tours staying on one side (Canadian or U.S.) do not require a passport. Ensure documentation is ready to avoid border delays.